Shipping policy

Shipping Policy

At Nova Axe, we are committed to delivering your orders safely and efficiently. Once your order has been placed, our team will begin processing it and preparing it for shipment.

Order Processing

Orders are processed within 1–3 business days after purchase. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

Shipping times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

Australia:
3–7 business days

International:
7–15 business days

Please note that these timeframes are estimates and may vary due to factors outside of our control, including carrier delays, weather conditions, public holidays, or customs processing.

Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking number. You can use this tracking number to monitor your order’s progress and estimated delivery date.

If you have not received your tracking information after your order has been processed, please contact us through our Contact page and our team will assist you.

Lost or Delayed Orders

Nova Axe is not responsible for delays caused by shipping carriers, incorrect shipping information, or circumstances outside of our control. If your order has not arrived within the expected delivery timeframe, please contact us through our Contact page and we will assist you in locating your order.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout. If an order has already been shipped to an incorrect address, Nova Axe cannot guarantee that the order can be redirected or replaced.

Thank you for choosing Nova Axe.